We aim to post out all of our orders within 1-3 working days.
All of our parcels are wrapped securely in eco-friendly, and/or recycled materials.
We are based in the UK, and we ship everywhere in the world!
All of our UK orders are posted out via Royal Mail 1st Class.
This service aims to deliver within one working day, including Saturdays.
All of our International orders are posted via Royal Mail Standard International Delivery.
This service aims to deliver within 3-5 working days for Europe addresses, and 6-7 working days for wider Worldwide addresses.
If you have any questions about delivery of your order please contact us at email@example.com
Terms & Conditions
· All orders are processed through Royal Mail for delivery and as such if the delivery service is not met we can accept no responsibility for any further costs these delays may cause.
· If your order shows as delivered and you have not received the item, please let us know immediately. We will then start an initial investigation with Royal Mail. This process normally takes 72hrs, pending the outcome of the initial investigation we then may be able to process your claim or have to raise the claim further with Royal Mail.
· If there are any signs of damage to the outer packaging we strongly advise to refuse the order at the point of delivery. If this is not possible please let our courier know to mark the delivery as damaged upon receipt. If you do choose to accept the damaged order please make sure to take photos of the outer packaging as you've received it and contact us within 7 days of the delivery date. Any claims made after this time will not be accepted.
· We are sorry, but we can't change the delivery address of a parcel once your order has been processed.
· We are unable to process any claims for non delivery if your order is delivered to a work address, student halls, block of flats or other building with a communal delivery point and the tracking on your order is confirmed as delivered.
· If an incorrect, incomplete or invalid address is given for delivery we are unable to process any claims for the parcel not being delivered, please let us know however and we will contact you if it is returned to us.
· We will do our utmost to dispatch your order for delivery within the estimated dates however they may be subject to external circumstances that we have no control over such a extreme weather conditions etc.